SVQ Level 2 Customer Service
Course Content:
There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service Within the Rules. A wide variety of optional units are available to suit a candidate's interests and work role.
Entry Requirements:
There are no formal entry requirements but candidates must be employees or skillseekers in a area dealing with customers.
Study Mode:
Work based
Progression To:
SVQ Level 3 Customer Service
Career Paths:
A wide range of career and promotion opportunities exist within the Customer Service Sector.
